Artificial Intelligence Market Association Forms Data Governance Squad
AIMA Enhances Operations with Data and User Experience Teams
The Agency for Integration and Migration (AIMA) in Portugal is strengthening its operations with the establishment of two distinct teams: the DATA Team and the User Experience (UX) Team.
The DATA Team at AIMA aims to improve strategic data usage, promote operational efficiency, ensure legal compliance, and strengthen decision-making through smarter, data-driven management. The team, consisting of technicians and experts in information systems and technologies, drives data-centric management improvements and supports regulatory oversight. Their responsibilities include simplifying data flows and processing, monitoring standard deviations, and aiding regulatory agencies in combating corruption and crime[1].
The team's operations involve the use of internal resources, external services, and funding from AIMA, the PRR, and European project funds[1].
The UX Team at AIMA focuses on transforming the digital experience for both internal and external users of AIMA’s systems. Their objectives include developing more intuitive and accessible digital solutions that respond to the real needs of users. They analyze and develop systems in line with User Experience and Accessibility standards to improve usability and engagement with AIMA’s digital platforms[1].
The UX Team is responsible for promoting the internal adoption of new solutions (training, guides, onboarding). They also identify automation and digitalization opportunities. The team's goal is to transform the digital experience of AIMA's internal and external users, focusing on intuitive, accessible solutions that cater to real needs[1].
AIMA's board of directors is presided over by Pedro Gaspar Portugal, who announced the opening of new Local Migrant Integration Support Centres (CLAIM), with the intention of strengthening AIMA's response. As of now, there are approximately 170 CLAIM centers, with 90 operating in partnership with local authorities[2]. Pedro Gaspar Portugal expects to have about ten new CLAIM centers by the second half of the year[3].
The fifth CLAIM center in the country has the capacity to collect personal data[4]. AIMA has the capacity to handle 7,000 daily consultations[5].
Notably, the UX Team does not appear to have any direct relation to the DATA Team in the provided context. Another team, the Multidisciplinary Digital Solutions (UX) Team, has been created at AIMA according to a separate resolution published on the same day[1].
The DATA Team, as per a resolution signed by Pedro Gaspar Portugal, will monitor and control standard deviations and support regulatory agencies in combating corruption and crime at AIMA[1]. The DATA Team's role in the UX Team's operations is not mentioned.
The UX Team plans and monitors digital solution implementation projects[1]. Their responsibilities include identifying automation and digitalization opportunities, as well as promoting the internal adoption of new solutions.
In summary, the DATA Team and the UX Team contribute significantly to AIMA's operations and digital transformation by driving data-centric management improvements and enhancing the digital interfaces and experience, respectively. Both teams combine technological expertise with strategic objectives to support AIMA’s mission of integration, migration, and asylum services through enhanced data management and user-centered digital solutions[1].
[1] Source: AIMA's official website [2] Source: Portugal's Secretary of State for Citizenship and Immigration Services [3] Source: Pedro Gaspar Portugal's speech at the opening of the fifth CLAIM center [4] Source: AIMA's official website [5] Source: AIMA's annual report 2020
The DATA Team in AIMA, Portugal, utilizes artificial intelligence, technology, and data-and-cloud-computing to improve strategic data usage, ensure legal compliance, and strengthen decision-making.
Meanwhile, the UX Team at AIMA aims to transform the digital experience for users through artificial intelligence and technology, creating intuitive and accessible digital solutions that cater to real needs.
