Asus ROG is actively investigating gaming laptop stuttering problems following a user's identification of a series of firmware design flaws alleged to be the cause.
Asus ROG Ally Laptops Suffer from Performance Issues Due to Firmware Flaws
Asus ROG ally laptop gamers have been experiencing performance interruptions, including stutters, freezes, and audio crackles. According to reports, the root cause of these issues can be traced back to a systemic design flaw in certain parts of the code within the laptop's firmware.
The problem is embedded in the machine's BIOS, specifically in the code for the GPE (Generic Processor Environment) handler. This code is responsible for managing the system's hardware and, unfortunately, it violates several fundamental principles of firmware and kernel programming.
The critical code paths responsible for power management in the firmware are where the design flaws causing these performance issues are found. One such issue is a high-priority interrupt that takes too long to execute, leading to latency spikes. These spikes are periodic, occurring every 30 to 60 seconds.
Another issue arises from the system repeatedly attempting to power the discrete GPU on and off, even when it's supposed to be permanently active. This cascade of firmware failures causes periodic system interrupts, contributing to the overall performance issues.
LatencyMon tests have shown that the lag was caused by ACPI.sys on a single core. This indicates that the firmware managing the system's hardware must be aware of which mode the system is in to avoid sending commands intended for one GPU to the other, which could be futile and potentially dangerous.
Asus ROG has acknowledged these performance interruptions on some ROG ally laptops and is actively investigating the issues reported by users like Zephkek, who first found problems with Asus laptop firmware on Reddit. If the claims about the underlying cause of the issues are correct, updated firmware could potentially fix these stuttering issues for Asus ROG ally laptop gamers.
In a statement, Asus ROG expressed their commitment to providing the best possible gaming experience and assured users that they are working diligently to address these issues. They encourage users to keep their systems updated to ensure they have the latest fixes as they become available.
As the investigation continues, it's hoped that a solution will be found to improve the gaming experience for Asus ROG ally laptop users. In the meantime, users are advised to monitor their systems closely and report any further issues to Asus customer support.
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