Department's myAuth system surpasses 900,000 user count within Initial two months
The Defense Department's new identity credentialing system, myAuth, is set to revolutionize the way millions of users access Defense Department and Veterans Affairs systems. With a focus on flexibility, security, and efficiency, myAuth aims to simplify login for approximately 20 million users, including military personnel, retirees, family members, contractors, and vendors [2][3][4].
One of the key features of myAuth is its adaptive multi-factor authentication (MFA) system. This system adjusts based on user device capabilities, offering advanced biometric options like facial and fingerprint recognition via the Okta Verify app, as well as more basic methods such as email or SMS-based one-time codes [1][3][5]. This flexibility enables secure access to over 200 Defense Department and Veterans Affairs systems without requiring specialized hardware such as Common Access Card (CAC) readers, benefiting users who do not carry CACs, like retirees and family members [1][3][4].
In comparison to the legacy DS Logon system, myAuth boasts a target uptime of 99.99%, consolidates multiple authentication systems—thus lowering costs and complexity—and supports broader inclusivity through its flexible authentication posture [2][3][5]. The migration from DS Logon to myAuth is designed to be seamless, with existing users able to verify their identity via current credentials and set up preferred MFA methods quickly [1][4].
While the CAC remains the highest assurance credential (level 3) primarily for active-duty and personnel accessing classified systems, myAuth extends secure access capabilities to a wider user base and remote or less-equipped users without compromising security [1][3].
The department is currently executing and sending out millions of emails to customers about myAuth, offering them options for passwordless solutions [6]. They encourage users to sign up for myAuth to ensure their account is ready for the full transition [7]. The department is also working closely with partner applications to prepare for the change to myAuth [8].
The department operates a 24/7 call center and is using feedback loops from customers to ensure they are able to use myAuth effectively [9]. For those without a CAC, they will have to go through an identity verification process again once DS Logon is decommissioned [10]. The department began planning the transition to myAuth in January and has launched a broad communications campaign, sending out emails to users and working with agencies to alert them about the switch [11].
Over 99% of users have successfully created their myAuth account without requiring assistance [12]. myAuth offers passwordless solutions that meet security requirements [13]. As myAuth surpasses 900,000 user accounts [14], the department is measuring the "four nines" of availability for myAuth to ensure it is always on [15].
In conclusion, myAuth represents a significant step forward in modernizing and simplifying the DoD’s identity credentialing system. By offering flexible, multi-factor authentication options, improving accessibility for non-CAC holders, consolidating systems for efficiency, and providing high availability, myAuth is set to enhance login security and usability for millions of users [1][2][3][4][5].
The Defense Department's new identity credentialing system, myAuth, is not only streamlining login for millions of users, but also reimagining the federal workforce's access to data-and-cloud-computing technology. With its adaptive multi-factor authentication system, myAuth is enabling a more efficient and secure workforce by offering data-and-technology solutions to users beyond the traditional Common Access Card assurance level.
