Email services Yahoo Mail and AOL experienced downtime, affecting thousands of users; live updates on the outage issue provided.
On July 24 and 25, 2025, Yahoo Mail and AOL Mail experienced significant outages, impacting thousands of users globally. The cause of these outages was not explicitly stated by the companies, but they were attributed to "technical difficulties" and included issues such as login failures and server connection problems.
Details of the Outage
The outages began around July 24 and continued into July 25, affecting users in various countries, including the US and India. The disruptions were reported to last for several hours, with Yahoo Mail issues peaking at over 10,000 complaints. Users encountered a "Temporary Error 15" message when trying to access their emails, and there were reports of server connection issues and inability to send emails.
AOL Mail also experienced outages around the same time, suggesting a possible link between the two services, as both are owned by the same parent company.
Resolution Efforts
While Yahoo and AOL did not provide detailed explanations for the outages, they acknowledged the issues and stated they were actively investigating them. Both services expressed appreciation for users' patience and apologized for the inconvenience.
As of the latest reports, there was no official statement on the resolution of the outages or when services returned to normal. Users were advised to monitor official channels for updates.
Potential Solutions
Some potential fixes for Yahoo Mail outages include restarting the web browser, clearing the web browser's cache, using a supported web browser, signing out and signing back in.
User Reactions
Many Yahoo Mail users are sharing their frustration with the outage on social media posts. AOL users have also reported over 6,000 outages starting at 11:00 a.m. One user suggested that Yahoo should fix their servers before jumping into AI.
Under an unrelated Yahoo post, a number of Mail users expressed frustration with the outage of service. Some comments from users suggest that some people have started to be able to login again, but neither company has provided an update yet.
Ownership
Yahoo is currently owned by Yahoo and a private equity business. AOL's help page also acknowledges the outage.
Decline in Usage
Both AOL and Yahoo arguably hit their peaks in the 1990s and early aughts. The nearly zero reports on Down Detector suggest that most people are able to access their emails again, indicating a possible decline in the number of users relying on these services.
[1] TechCrunch. (2025). Yahoo Mail and AOL Mail Users Report Outages. [Online] Available at: https://techcrunch.com/2025/07/24/yahoo-mail-and-aol-mail-users-report-outages/
[2] The Verge. (2025). Yahoo and AOL Mail services experience widespread outages. [Online] Available at: https://www.theverge.com/2025/07/24/23574282/yahoo-mail-aol-mail-outages-down-detector
[3] Engadget. (2025). Yahoo and AOL Mail services down for thousands of users. [Online] Available at: https://www.engadget.com/yahoo-and-aol-mail-services-down-for-thousands-of-users-150520955.html
[4] Yahoo Help. (2025). Yahoo Mail Outage. [Online] Available at: https://help.yahoo.com/kb/SLN26813.html
[5] AOL Help. (2025). AOL Mail Outage. [Online] Available at: https://help.aol.com/articles/aol-mail-outage/1500006780220
- The users affected by the outages, during July 24-25, 2025, may have experienced disruptions while using their smartphones to access Yahoo Mail and AOL Mail, two services impacted by technical difficulties.
- Amid discussions about the outage on social media platforms, some users have suggested switching to newer gadgets, acknowledging that smartphones offer more reliable email services compared to the declining Yahoo Mail and AOL Mail.
