Genesys Expands Cloud Services in India, Tailored for Local Regulations
Genesys, a global leader in cloud customer experience, has expanded its services in India. The move aims to help more Indian businesses harness the power of the global cloud revolution while keeping their interactions and data within the country.
Genesys Cloud, the company's flagship product, will now offer new capabilities tailored to the Indian market. This development is particularly beneficial for highly regulated industries such as healthcare, financial services, and government, which have strict data sovereignty requirements.
Tony Bates, CEO of Genesys, commented on the launch, stating that the expansion is a testament to the company's commitment to providing world-class cloud customer experience solutions that align with the Indian regulatory framework. Raja Lakshmipathy, Managing Director, India & SAARC, Genesys, echoed this sentiment, expressing the company's vision to bring such solutions to all Indian businesses.
With these new capabilities, Indian businesses across all sectors can now deliver more personalised digital-first customer experiences using Genesys Cloud. The expansion is set to enhance the customer experience landscape in India while ensuring data sovereignty and compliance with local regulations.
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