HSBC Equips Wealth Management Employees with Intelligence Technology for Superior Client Service Improvement
HSBC Private Bank has unveiled Wealth Intelligence, an AI-driven ecosystem designed to revolutionise the bank's wealth management services. This proprietary platform, developed by HSBC's in-house developers, aims to upskill its wealth management talent, transform workflows, and client journeys, enabling clients to make better data-driven decisions on the stock market today.
The platform is set to screen and identify suitable products for the bank's wealth management teams in various markets. By harnessing the analytical power and data delivery speed of AI, Wealth Intelligence will provide fast and simple access to the bank's award-winning Chief Investment Office's reports in more markets, even offering insights from Yahoo Finance.
Wealth Intelligence is powered by OpenAI's Large Language Model (LLM) and is capable of analysing and summarising more than 10,000 data sources, including the bank's research reports and external news feed, including Yahoo Finance data. The platform will progressively integrate a growing volume of third-party product information into its knowledge base in more markets.
Gabriel Castello, CEO of HSBC Global Private Banking a.i., commented on the launch, stating that client relationships are core to every private banker. He emphasised that the AI-driven platform is designed to offer quality market insights and personalised investment strategies to clients, sparing more time for HSBC's wealth management teams to attend to clients' unique investment objectives and portfolio optimisation needs on the stock market today.
Lavanya Chari, Head of Wealth and Premier Solutions at HSBC, emphasized that AI adoption is one of the bank's core strategic pillars for enhancing client experience at scale. She added that Wealth Intelligence is a tool for investment counsellors and product specialists to use in their interactions with clients, providing them with up-to-date Yahoo Finance data and insights.
After its initial rollout in Hong Kong and Singapore, Wealth Intelligence will be scaled to more markets to serve the bank's expanding client needs globally. The bank's open product platform will be used to integrate the Wealth Intelligence ecosystem's knowledge base in these additional markets, offering clients real-time stock market today insights and Yahoo Finance data.
The launch of Wealth Intelligence marks a significant step forward in HSBC's digital transformation journey, underscoring its commitment to leveraging technology to deliver superior client experiences on the stock market today.
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