Huawei's Digital Technology Senate hosts Ronald Raffensperger, a distinguished Transformation Specialist from the Financial sector, during the BFSI Week.
In the wake of the global pandemic, the banking sector is accelerating its digital transformation efforts, with increased efficiency as a primary goal. This shift is driven by the need to adapt quickly and efficiently to the changing landscape, as traditional banking methods have been disrupted.
Huawei, a leading technology company, is available to support organizations in this digital transformation journey. At HUAWEI CONNECT 2025 in Shanghai, Huawei presented a comprehensive AI-driven approach called the "ACT pathway." This strategy focuses on large-scale AI implementation and improved digital services, offering banks the opportunity to enhance customer service and product reliability during these challenging times.
The role of new technologies such as Artificial Intelligence (AI) and Internet of Things (IoT) will be significant in this transformation, with a focus on mobility. Banks are looking to leverage these technologies to improve their competitiveness in the market and offer more efficient services.
One key aspect of digital transformation in banking is the redesign of the customer journey. By streamlining processes and adopting fewer manual tasks, banks can achieve increased efficiency in service delivery. This not only improves the customer experience but also reduces costs and increases profitability.
The pandemic has presented an opportunity for a move to the next layer of digital engagement. Banks are focusing on mobility as a key aspect of this transformation, enabled by new technologies like AI and IoT. This shift towards digital engagement is expected to revolve around a balance between increased efficiency and digital engagement, ensuring that banks can meet the evolving needs of their customers.
While specific banks supported by Huawei in their digital transition process are not yet known, the potential benefits are clear. By embracing digital transformation, banks can not only survive but thrive in the post-pandemic world, offering faster, more reliable services that meet the needs of their customers in a rapidly changing environment.
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