Instruction Summarization:
Rabobank, one of the Netherlands' largest financial institutions, is transforming its financial economic crime (FEC) operations by partnering with Camunda, a leading workflow and decision automation platform.
Previously, Rabobank's FEC workflows were scattered across isolated platforms. However, with the increasing volume and complexity of transactions, Rabobank turned to automation to enhance its FEC operations. The bank is now leveraging Camunda to orchestrate and scale its FEC tech operations, connecting four key systems involved in customer due diligence and fraud detection.
Rabobank's new FEC platform, powered by Camunda, is handling over 145,000 streaming events across various fraud detection domains. This includes processing thousands of signals related to politically exposed persons (PEPs) and adverse media (AM), resulting in the flagging of numerous customers and cases.
In the last cycle alone, 56,000 signals related to PEPs were processed, flagging 1,609 customers. Meanwhile, 65,000 signals tied to adverse media were processed, with 630 cases flagged. Additionally, 25,000 sanction-related signals surfaced, resulting in 79 matches.
With Camunda, Rabobank has achieved a single orchestration layer, enabling its analysts to spend three times less effort per case. This increased efficiency is crucial for Rabobank, which employs more than 8,000 analysts who handle 4 billion transactions annually.
Rabobank's partnership with Camunda is not limited to FEC operations. The bank is also working with Camunda to replatform its risk detection system. Daan Wijfje and Andrés Lara Buendia, representatives from Rabobank, spoke about the bank's experiences at CamundaCon 2025 in Amsterdam. Rabobank plans to learn more about their implementation by watching the full Rabobank session from CamundaCon Amsterdam 2025.
The bank is aiming to achieve a modular, responsive, and transparent FEC platform that scales with its needs and stays ahead of financial crime. This platform will help Rabobank comply with strict regulations from the Dutch National Bank, while ensuring a seamless customer experience.
While specific details on how Rabobank uses Camunda to streamline and automate its FEC operations are not provided, it is known that the bank is also using Camunda in the sales journeys for current accounts within the payments domain to improve internal efficiency and customer-facing processes while ensuring compliance with data protection regulations.
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- Rabobank's partnership with Camunda extends beyond financial economic crime (FEC) operations, as they are also working together to replatform its risk detection system, aiming to create a modular, responsive, and transparent FEC platform that complies with Dutch National Bank regulations and enhances customer experience.
- As technology plays a significant role in the banking sector, Rabobank is leveraging Camunda not only for FEC operations but also in the sales journeys for current accounts within the payments domain, with the goal of improving internal efficiency, customer-facing processes, and compliance with data protection regulations.
