IT Professional Specializing in Technical Assistance and Troubleshooting Issues
Breadstack Solutions, a leading e-commerce enablement platform, is scaling its digital infrastructure and building a world-class support team. They are currently seeking a skilled WordPress Technical Support Engineer to join their remote team.
The role requires investigating site outages, critical errors, and white screens of death. The successful candidate will troubleshoot issues related to themes, plugins, database errors, and site performance, as well as support integrations with APIs, third-party tools, and payment gateways.
To apply for this exciting opportunity, visit and complete the application form at this link provided by Breadstack Solutions. The form requires the necessary information as specified.
The WordPress Technical Support Engineer will report to the Head of Engineering or Support Manager and will be the front line of the client support system. They will respond to and resolve technical support tickets, monitor logs and alerts for signs of degradation or risk, and maintain support documentation, knowledge base articles, and internal tooling.
Ideal candidates will have excellent written and verbal English communication skills, a patient, empathetic approach, a strong diagnostic mindset, and thrive in a remote, asynchronous work environment. They should also be comfortable juggling multiple priorities and staying organized under pressure.
Required skills and experience include 2+ years of WordPress technical support or development, proficiency in various tools and technologies, and hands-on experience with Git and support platforms. Bonus skills include experience with WooCommerce, Elementor, ACF, CDNs, CI/CD pipelines, Docker, Linux command line, DevOps tools, understanding of accessibility (WCAG) and SEO fundamentals.
Breadstack Solutions values candidates with strong technical skills and soft skills such as excellent communication and customer service focus. The company helps brands unlock customer lifetime value and deliver seamless journeys. Their platform unifies analytics, automation, and commerce.
In summary, the recommended and primary process is completing the Breadstack Solutions online application form at the provided Google Forms URL to apply for the WordPress Technical Support Engineer position. The role offers flexible hours and the opportunity to work with a world-class team in a dynamic and challenging environment.
The new team member, as a WordPress Technical Support Engineer, will work with cutting-edge technologies to troubleshoot and resolve technical issues, enhancing the performance of Breadstack Solutions' client support system. As they collaborate with the Head of Engineering or Support Manager, they will leverage their expertise in WordPress, along with tools and technologies, to deliver seamless customer experiences.
