IT Service Professional in Troubleshooting and Maintenance Role
Breadstack Solutions, a leading e-commerce enablement platform, is seeking a skilled and customer-focused individual to join their Web Support & Platform Reliability department as a WordPress Technical Support Engineer. In this remote role, you will have the opportunity to work with flexibility and report to the Head of Engineering or Support Manager.
As a WordPress Technical Support Engineer, you will be responsible for responding to and resolving technical support tickets involving WordPress websites. This role requires a detail-oriented and solution-driven individual who can tackle a variety of challenges, including site outages, critical errors, white screens of death, and issues related to themes, plugins, database errors, and site performance.
To apply for this position, start by filling out the Google Form linked in the official Breadstack job posting. Your application should highlight relevant technical skills and experience, such as:
- Troubleshooting WordPress issues related to themes, plugins, APIs, database errors, and site performance
- Knowledge of Docker, Linux command line, DevOps tools, accessibility (WCAG), and SEO fundamentals
- Strong communication skills and the ability to work well in a remote, asynchronous environment
Candidates with additional experience in Linux command-line, SSH, Jira, agile environments, CI/CD pipelines, and Docker may have an advantage. Bonus skills include experience with WooCommerce, Elementor, or ACF, familiarity with CDNs, and understanding of accessibility (WCAG) and SEO fundamentals.
The ideal candidate will also be expected to collaborate with engineering teams to escalate and resolve deep technical issues, educate users and junior team members with clear, concise technical guidance, monitor logs and alerts for signs of degradation or risk, and maintain support documentation, knowledge base articles, and internal tooling.
Breadstack Solutions helps brands unlock customer lifetime value and deliver seamless journeys. As the company scales its digital infrastructure, they are building a world-class support team. If you are a patient, empathetic, and customer-focused individual with a strong diagnostic mindset, this could be the perfect opportunity for you.
In addition to the technical requirements, you should possess excellent written and verbal English communication skills. Comfort in a remote, asynchronous work environment and the ability to juggle multiple priorities under pressure are essential.
Join Breadstack Solutions today and help them unify analytics, automation, and commerce to create seamless e-commerce experiences for their clients. Apply now by filling out the Google Form linked in the official Breadstack job posting.
- As a WordPress Technical Support Engineer at Breadstack Solutions, you will not only utilize your technical skills in troubleshooting WordPress issues, but also demonstrate your proficiency in DevOps tools, accessibility (WCAG), and SEO fundamentals.
- In this role, you will collaborate with engineering teams to resolve deep technical issues, provide clear, concise technical guidance to users and junior team members, and work diligently to maintain support documentation and internal tooling - all while being a patient, empathetic, and customer-focused individual in a remote, asynchronous work environment.
