Revamped Process for Immigration Office Appointment Allocations
The immigration office in Solingen has introduced a new digital system to improve efficiency and reduce waiting times. The system, known as the FrontDesk software, is integrated into the Solingen homepage and allows citizens to make appointments online.
This innovative software is a part of the ongoing digitalization efforts in the region. With FrontDesk, users can schedule appointments from the comfort of their homes, eliminating the need for in-person queuing.
Upon arrival at the immigration office, citizens can make use of self-service terminals equipped with the FrontDesk software. These terminals are designed to capture biometric information such as fingerprints and photographs digitally, which are then directly integrated into the processing system. This digital process eliminates manual data entry steps, accelerates personal data verification, and speeds up document processing.
The self-service terminals are also designed to minimize further customer contact during final processing. Biometric data submission will take place via SB-terminals at the immigration office, ensuring a contactless and secure process.
The implementation of the self-service terminals and FrontDesk software is intended to improve the overall efficiency of the immigration office. By streamlining appointment-making and processing, the system aims to provide a more automated, faster, and contactless service to citizens.
This digital transformation marks a significant step towards modernizing public administration services in the region. Starting from mid-January, appointments at the immigration office in Solingen can be handled faster, making the process more convenient for all involved.
Technology plays a crucial role in this digital transformation, enhancing the efficiency of the immigration office in Solingen. Citizens can now schedule their appointments online using the FrontDesk software, while self-service terminals equipped with this technology capture biometric data, stripping down the need for manual entry.
