Role: Technical Problem Solver
Algolia Seeks Talented Customer Success Engineers
Algolia, a pioneer in AI Search and part of a group of innovative companies making developers' lives easier, is on the hunt for Customer Success Engineers (CSEs) to join its team. This remote role, restricted to the USA, offers an annual total cash compensation range of $111,000-$135,000 USD.
The CSE will act as a designated technical contact and trusted advisor to Algolia's customers, serving as the main liaison for a variety of client-facing technical matters. This role is crucial in ensuring complex issues are resolved with a deep understanding of the customer’s product and technology environment.
Key Responsibilities
As a CSE, you will serve as the technical advisor and primary technical contact for customers, resolving complex customer issues by understanding their specific technical contexts. You will coordinate cross-team collaboration (Product, Engineering, and Customer Success) for problem resolution and drive customer engagement through proactive support and training. Building and maintaining strong customer relationships by understanding their goals and challenges is also a key part of the role. Gathering customer feedback to inform product improvements is another important aspect.
Required Qualifications
To be successful in this role, you should hold a Bachelor’s degree in a technical field (Computer Science, Engineering) or equivalent practical experience. You should have a strong technical background and the ability to understand and communicate complex technical concepts clearly. Experience with REST APIs, scripting (Python or PowerShell), and operating systems (Windows, Linux, Mac) is essential. Several years (commonly 3+ years) in customer success, technical support, or related roles within SaaS or tech industries are necessary. Excellent communication and interpersonal skills, as well as the ability to prioritize multiple customer issues and manage a dynamic workload, are also required. Experience conducting customer training or workshops is a plus.
Desired Traits
Algolia values grit, trust, candor, care, and humility in its employees. The CSE should possess strong problem-solving and analytical abilities, a passion for delivering exceptional customer experiences, the ability to work independently in a fast-paced environment, and strong collaboration skills to work with cross-functional teams. Technical proficiency in web development languages is often valued.
About Algolia
Algolia is a flexible workplace that empowers employees to work from anywhere, with options for remote or hybrid work. The company has closed $150 million in series D funding in 2021 and quadrupled its post-money valuation to $2.25 billion. Algolia serves numerous well-known companies such as Under Armour, Petsmart, Stripe, Gymshark, and Walgreens.
The CSE will deliver ad-hoc services tailored to customer needs, scope and shape technical workshops, and advise customers on best practices. You will work closely with Customer Success Managers, Product Teams, and Engineering, and may need to escalate issues for confirmation.
Additional programming language knowledge, experience with iOS & Android platforms, Shopify, Magento, and Salesforce.com, and proficiency in French or Spanish or Portuguese are considered a plus.
Algolia processes more than 30 billion search requests a week, four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. The role is for a CSE based in Central or Eastern timezone.
Join Algolia today and help build the world's best search & discovery technology while making a positive impact on customers' businesses.
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