Travel's New Horizon: The Emergence of Accessible Kiosks
In a world where digital technology is increasingly central to the passenger journey in transportation, ImageHOLDERS is leading the charge towards an accessible and inclusive future. This article, originally published by ImageHOLDERS, highlights the company's commitment to delivering accessible self-service solutions.
ImageHOLDERS specialises in Passenger Handling and Passenger Information Technology, offering services that range from Check-In Counters & Kiosks. The company's innovative approach extends beyond compliance measures, viewing accessible kiosks as an opportunity to excel in customer service, innovation, and digital equity.
The TPGi white paper recommends designing kiosks with accessibility and inclusivity in mind. Simplifying interfaces, providing multilingual support, ensuring compatibility with assistive technologies, and accounting for environmental challenges like lighting, noise, and time constraints are key to reducing exclusion of disabled travelers, older adults, non-native speakers, and those under stress.
Multimodal design is at the heart of ImageHOLDERS' kiosk solutions. The company designs enclosures and systems that integrate voice activation, gesture control, and inclusive layouts. Tactile buttons, voice commands, mobile access, screen reader integration, multilingual displays, and haptic feedback are all integral parts of their multimodal design strategy.
Transport hubs are demanding environments, with shifting light, spiking noise levels, quick-building queues, and passengers often rushing against the clock. Inaccessible kiosks are less effective in such conditions, leading to operational inefficiencies, increased support costs, and reputational risks. By contrast, accessible kiosks, designed with the future in mind, set the standards for tomorrow's travel.
Regulatory bodies in the US and Europe require self-service technology to be accessible to all. Inaccessible kiosks can result in legal and financial penalties. ImageHOLDERS, in partnership with TPGi, helps operators adopt multimodal approaches in kiosk design, ensuring compliance while improving real-world travel experiences for all passengers.
Contact the ImageHOLDERS team to explore how accessible kiosk solutions can future-proof your infrastructure, improve passenger experiences, and strengthen compliance. The future of travel is digital and inclusive, and ImageHOLDERS is at the forefront of this revolution. This article is tagged as Accessibility, imageHOLDERS, and Kiosks.
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