UnlikelyAI Combines Forces with SBS Insurance Services
In a groundbreaking move, UnlikelyAI, a pioneering company specialising in low-risk enterprise AI, has successfully deployed its innovative technology at SBS Insurance Services, an InsurTech firm. This marks the first deployment of UnlikelyAI's software in a regulated industry, setting a new standard for the insurance sector.
Traditional large language models (LLMs) have been criticised for their 'black box' nature, with inaccurate or non-existent explanations of how they produce their outputs. UnlikelyAI's neurosymbolic approach, however, offers significant benefits over these models, particularly in high-stakes sectors like insurance.
The deployment at SBS Insurance Services has demonstrated impressive results, automating 40% of claims handling with 99% accuracy. This is a stark contrast to LLMs, which consistently produce variable outputs, marking anywhere from 8% to 46% of identical claims as 'covered'. Traditional LLMs also produce incorrect or misleading responses in up to 37% of factual questions, according to OpenAI's own analysis.
UnlikelyAI's neurosymbolic AI addresses the critical challenges of compliance, trust, and explainability that LLMs struggle with. The platform provides controllability and audibility, allowing organisations to audit decisions and ensure regulatory compliance. It eliminates hallucinations, false or fabricated information, improving reliability and trustworthiness when handling sensitive or regulated data.
Moreover, the neurosymbolic AI integrates neural networks with symbolic reasoning, enabling it to make decisions and explain them in human-understandable terms. This combination ensures regulatory demands for transparency are met. The system is also designed to alert users when it is uncertain, supporting safer human oversight and decision-making.
UnlikelyAI's solution provides a full audit trail for 100% of decisions, enhancing customer service and setting a new industry standard. SBS Insurance Services, with UnlikelyAI's partnership, aims to deliver a faster, more reliable service to customers while maintaining a human touch where it matters most.
The deployment has garnered attention in the industry, with Professor Meryem Duygun, a world-renowned academic in insurance, chairing a panel on the use of Artificial Intelligence in the insurance industry at the Global InsurTech Summit. The summit will also feature discussions about how cutting-edge technologies are driving a new era in the insurance industry.
Erik Fogg, Co-Founder and Chief Operating Officer at ProdPerfect, has written an opinion piece on how AI-driven technology is changing the insurance industry. Bazil Crowley, Director of Innovation at SBS Insurance Services, noted that UnlikelyAI's neurosymbolic approach was a game-changer for their operations.
William Tunstall-Pedoe, the Founder and CEO of UnlikelyAI, stated that the company was created to address the limitations of large language models in high-stakes industries. UnlikelyAI's solution aims to be transparent, explainable, and accountable, allowing regulated businesses to confidently adopt AI without compromising on compliance, consistency, or customer trust.
Insurtech Insights Europe 2025 will focus on the transformative power of Generative AI in the insurance industry, providing a platform for further discussions on the impact of AI on the sector. The Global InsurTech Summit and Insurtech Insights London 2025 will also feature panel discussions and keynote speeches on the use of AI in the insurance industry.
[1] UnlikelyAI White Paper: Neurosymbolic AI for Regulated Industries, 2023. [2] OpenAI Report: Evaluating the Performance of Large Language Models, 2022. [3] ProdPerfect Blog: The Future of AI in the Insurance Industry, 2023.
- The deployment of UnlikelyAI's innovative technology at SBS Insurance Services, an InsurTech firm, has demonstrated a significant leap in claims handling automation, achieving 40% automation with 99% accuracy.
- Unlike traditional Large Language Models (LLMs) that often produce inconsistent outputs and inaccurate responses, UnlikelyAI's neurosymbolic AI addresses the critical challenges of compliance, trust, and explainability, particularly in high-stakes sectors like insurance.
- UnlikelyAI's solution ensures regulatory demands for transparency are met by integrating neural networks with symbolic reasoning, making decisions and providing explanations in human-understandable terms, and alerting users when it is uncertain.
- SBS Insurance Services, with UnlikelyAI's partnership, aims to deliver a faster, more reliable service to customers while maintaining a human touch where it matters most, enhancing customer service and setting a new industry standard.
- The adoption of UnlikelyAI's neurosymbolic approach by SBS Insurance Services has garnered attention in the industry, with panel discussions and keynote speeches on the use of AI in the insurance industry at events such as the Global InsurTech Summit and Insurtech Insights Europe 2025.
